Release Date: 3/1/22
We have been working to increase the flexibility of our reporting and data visualization capabilities in order to provide you with more insight into your customer experience data.
Next week we are launching brand new dashboards.
These new dashboards will give you:
- A new and improved user interface with more options for point-and-click filtering and drilling into specific reports
- The ability to create your own custom dashboards and share them with your teams
We will be rolling out the new dashboards in two phases:
On 3/1/2022 your current dashboards will turn off and your new dashboards will be activated (if you have Dashboard access) with view-only access. You will have access to the same dashboards that you have today but they will look slightly different - report and field name updates, layout changes, colors, styling, etc. Emailed reports will continue to send as they do today.
During Phase 1 there will be a few Insights that will be missing relative to your previous dashboards. These include time-based metrics such as Time to Claim, Time to Schedule, Time to Resolve, and SLAs. We will be adding these missing insights in Phase 2 shortly after the launch of Phase 1.
There will be two updates in Phase 2. First, we will add the missing time-based insights noted above. Second, we will add the option for you to create and edit your own custom dashboards to give you complete control over your customer insights and data visualization.
If you did no receive access to Dashboards and would like access, please reach out to email@example.com.