Release Date: 1/18/22

Bots

• Bot Mapping - We simplified the process of mapping a Bot to a webchat or SDK channel. You can now select the bot from a dropdown on the channel integration rather than having to map it from the Bots mapping tab. This makes it faster to set up and reduces the chance of an incorrect bot mapping.
• We updated the buttons on the bot simulator chat room to allow a user to run a Quick Train or a Full Train depending on their needs.

Knowledge

• Fixed a bug where custom links in the header were not always showing on external Knowledge Bases. We also fixed a styling issue where they had a dark background by default.
• Fixed a bug where the external Knowledge Base SSO redirect sometimes sent users to the incorrect domain. This occurred when Organizations had more than one Knowledge Base with a custom domain.

Integrations & APIs

Customer Webhooks - We added a new webhook option for Customer Location updates. You can now add a Customer Location webhook through our existing Generic HTTP integration and have it send updates every time a Location is updated in Boomtown. This will help teams simplify custom bi-directional CRM integrations.