Updates & Bug Fixes
Release Date: 01/20/23
- Made an update to automatically refresh the Case List View when clicking the back button from a Case Four Panel back to a Case List View to ensure the most up-to-date information is shown on the Case List View
- Updated the Case Layout logic to make the Owner Team field on any Case or Work Order Layouts required to save or resolve the Case
- Fixed an issue where the correct Resolution Status was not always showing
- Fixed an issue where the expand/collapse button on the Case Panel (Panel 2) of a Case was not collapsing the panel back to its original size
- Fixed an issue where clicking Cancel during the Change Customer flow on a Case was brought back to the Case List instead of remaining on the Case
- Fixed an issue where the Escalated icon did not display on a Case until after a user refreshed their browser
- Fixed an issue where clicking the Edit and/or Resolve button on the Journey Tab of a Case didn't work
- Fixed an issue where Section and Blank Spaces on Layouts were not showing on our updated Case Management screens
- Fixed an issue where the Location card in Panel 1 of a Case was blank if the Customer had more than one location associated to it
- Fixed an issue where creating a Case from the Customer Card ellipses menu > Create Case or Create Work Order didn't display the Case Events or Case Details on Panel 2 of the Case until you manually refreshed your browser
We fixed a bug where adding a word in between curly brackets was not showing up in the external article because it was being confused for a token.
Integrations & APIs
Fixed a bug where Notes were not being added to theh Events timeline from the Phone API. Notes can now be added for the AgentAnswer, AgentHangup, and QueueExit API calls.
Fixed a bug where the mobile SDK would sometimes hang or crash on the customer rating screen.
- Added the new Sentiment Analysis logs to the Bots Activity Table
- We made Bots Training more consistent in terms of memory usage and time to completion by now training in batches
- Fixed an issue where Bot trainings were failing for large Bots ("Training Timed Out") due to a large load from the confusion matrix
- Fixed an issue where Bots were giving entity type errors when trying to again train the pre-trained entities
- Fixed an issue where Bots were showing the same flow name as two different options when clarifying topics in conversations