ADA Compliance: External Knowledge WCAG 2.1
As our world becomes increasingly digital, it's important to ensure that all users and customers are able to easily navigate and use any software presented to them.
We have kicked off a project to make sure that our entire platform (both internal and customer-facing screens) is WCAG 2.1 compliant. You can read more about what it means to be WCAG 2.1 here.
We are first focusing on our customer-facing products such as the external knowledge base and our web-based chat product and will then focus on our internal screens.
We are excited to announce that our customer-facing knowledge base is now WCAG 2.1 compliant. You can learn more about best practices for ensuring your customer-facing knoweldge base is compliant here.
We will let you know as we continue to make progress across the rest of our platform.