Release Date: 12/15/21

CX Manager

Fixed a bug where Case Events related to custom fields being updated didn't show the custom field's name in the timeline
Fixed a bug where Cases created from inbound phone calls would sometimes get cancelled after a conversion was completed
Fixed a bug where the Case Details (column 2) of the Case view would sometimes fail to load
Enhanced performance for our regularly scheduled CRON jobs

Knowledge

Added additional security measures to videos uploaded to Internal Knowledge Article to ensure they can't be accessed by unauthenticated users
Fixed a bug where copying and pasting content from Word documents into an Article would cause an endless spinner and result in the content not being copied over
Fixed a bug where trying to copy content from the same Word document multiple times into a Knowledge Article didn’t work
Fixed a bug where nested accordions opened when the parent accordion was opened
Fixed a bug where links used within Article accordions caused the link to display as an accordion instead of a link

Updated the Default Customer field on the SDK configurator to allow users to select any Customer in their Organization

Added a new custom field that is a User lookup field. This field will allow you to look up and tag users to the field and display on the different object layouts (Cases, Locations, etc.). This will allow you to create custom user relationships on Customers and Cases such as Sales Representative, Account Manager, Customer Success Manager, etc.