Release Date: 08/19/02

CX Manager

Cases

• Fixed a bug where duplicate events were showing on the Case events when a Case was escalated or de-escalated
• Fixed a bug where the status on Contacts was showing incorrect values

Communications

• Added the ability for users to add multiple quick replies to one response in the Communication channel composer (panel 3 of the Case screen)
• Improved connection performance of our chat, email, and SMS communication channels
• Fixed a bug where the first message sent by a virtual assistant was sometimes not displaying to users in the Case in the Communication panel (panel 3 of the Case)
• Fixed a bug where some outbound SMS messages were not being received by external users

Knowledge

• Fixed a bug where bulk sharing or un-sharing articles wouldn't save; articles that are shared or un-shared from Orgs should now properly save

Smart Buttons (Web & SDK)

• Fixed a bug where the unread message counter on webchat would sometimes show more unread messages than were actually there.

Admin & Settings

• Fixed a bug that prevented new Products added to the Product Index from showing in search results immediately after adding
• Fixed a bug where the Default Team picklist in Settings was only showing the first 25 teams in an Organization