Release Date: 03/07/23

CX Manager

Enhanced the performance of loading customer profiles, including the Customer panel of the Case screen
Fixed an issue where a user wasn't properly navigated to the correct Case when using Global Search from My Work
Fixed an issue where the conditional logic on the Case Layout was not working when setting a field to Show when X is not Empty
Improved the performance of running Automations
Fixed a bug where Custom Fields were not showing up in Case Layouts unless the Ecosystem box was checked
Fixed a bug where the Custom URL Field type did not open URL links
Fixed a bug where Users were being suggested Internal shared Articles in Cases
Fixed a bug where you had to delete a Case twice in order for it to be properly deleted

Knowledge

Drafts will now automatically be saved whenever the Session Timeout Warning modal appears so any changes you make get saved before you are logged out for being idle in the platform
We updated the functionality of Tokens to allow multimedia and more rich text options
We added Inter as the default font option when creating a new library. We also added Roboto and Montserrat as font options
Fixed an issue related to sub bullets in numeric and bulleted lists. You can now indent sub bullets as well as change the list type in a nested list
Fixed a bug where tagging Search Terms to a Knowledge Article would prevent that Article from showing up in search results
We fixed a bug where inserting a token into an Article would cause a line break that put the token text on a separate line

Integrations & APIs

We added new GET and POST API endpoints for Automations, which will enable teams to get all their existing automations as well as trigger Automations via API. These new APIs will be available in our API documentation at developers.goboomtown.com/api.

Virtual Assistants

Sentiment Analysis is now available as part of Virtual Assistant Analytics. Your Virtual Asissant will now be able to classify user responses into the following sentiments: Positive, Neutral, Negative.
Made some small styling enhancements to the bot builder to add a bit more space for the bot builder interface
Updated the background color of the selected left navigation item in the Bots section
Updated the interface to minimize the main Settings navigation when in the Bots section
Fixed an issue where embedded flow nodes all contained the text, "invalid" after initital creation
Improved the performance of deleting Virtual Assistants

Reporting

Fixed a bug where not all users could see all Folders under Reports.