2 years ago
Updates & Bug Fixes
Release Date: 07/05/22:
CX Manager
Communications
- Fixed a bug where emails sent from the platform would display  symbols in the email threads
- Fixed a bug on Automation Engine that prevented emails from being sent to Customers and Users
- Updated how secure links open in the Platform so they open in a new tab instead of opening in the existing tab
Cases
- Fixed a bug where Cases set to Waiting for a specific set of time were returning to Ready status early without any input or change on the Case
- Fixed a bug where users were not required to input a Waiting For reason when setting a Case to Waiting even though the field is marked as required
- Fixed a bug where setting a Case’s Resolution Status to Unresolved moved the Case directly to Closed instead of moving it to Resolved
- Fixed a bug where the timestamp on the Events panel of Cases would be slightly cut off on small monitors and/or 720p resolutions
- Fixed a bug where the type-to-search for Owner Users on Cases was not working when using the Assign a Case action
- Removed the Customer Name prefix from the top of the Customer Location panel to reduce confusion for Users
- Fixed a bug where clicking on a Case card in Global Search would sometimes not open the Case
Knowledge
- Fixed a bug in the external Knowledge Library where Labels and Sub-Labels were sometimes misaligned
- Fixed a bug where H2 headers in the Articles editor were not wrapping correctly
- Fixed a bug where the What's In this Article section could break in the modern theme and become un-scrollable and overlap with other elements on the Article
- Fixed a bug where the main Edit Toolbar in Articles would sometimes disappear when a sub-toolbar menu was expanded
Smart Buttons (Web & SDK)
- Added a feature to enforce a customer selection on the SDK configuration to make sure customer-dependent SDK workflows do not break at runtime
- Fixed a bug where changing the Route Issue To field on WebChat Configurations didn’t save consistently
Virtual Assistants
- Updated the Last Trained date/time format to make it easier to quickly read
Integrations & APIs
- Fixed a bug where Cases created through the Phone APIs were not always creating Cases attached to Customers that matched the phone number passed via the API but instead creating a dummy Customer in the platform
Reporting & Dashboards
- Fixed a bug where the Sponsor Org, Sponsor Team, and Owner User filters in the Reporting Engine were showing blank picklist options
- Fixed a bug where IDs (tag, label, etc.) were previously not rendering in the exported report