OvationCXM Product Updates logo
Back to Homepage

Product Updates

Subscribe to Updates

Labels

  • All Posts
  • CX Manager
  • Knowledge
  • Bots
  • Journeys
  • Messenger
  • Mobile SDK
  • Dashboards & Reporting
  • Integrations & APIs
  • Settings & Admin

Jump to Month

  • May 2025
  • April 2025
  • March 2025
  • February 2025
  • January 2025
  • December 2024
  • November 2024
  • October 2024
  • September 2024
  • August 2024
  • July 2024
  • June 2024
  • May 2024
  • April 2024
  • March 2024
  • February 2024
  • January 2024
  • December 2023
  • November 2023
  • October 2023
  • September 2023
  • August 2023
  • June 2023
  • May 2023
  • April 2023
  • March 2023
  • February 2023
  • January 2023
  • December 2022
  • November 2022
  • October 2022
  • September 2022
  • August 2022
  • July 2022
  • June 2022
  • May 2022
  • April 2022
  • March 2022
  • February 2022
  • January 2022
  • December 2021
  • November 2021
  • October 2021
  • September 2021
  • August 2021
  • July 2021
  • June 2021
  • May 2021
  • April 2021
  • March 2021
CX ManagerKnowledgeBotsMobile SDKIntegrations & APIs
2 years ago

Updates & Bug Fixes

Release Date: 01/20/23

CX Manager

  • Made an update to automatically refresh the Case List View when clicking the back button from a Case Four Panel back to a Case List View to ensure the most up-to-date information is shown on the Case List View
  • Updated the Case Layout logic to make the Owner Team field on any Case or Work Order Layouts required to save or resolve the Case
  • Fixed an issue where the correct Resolution Status was not always showing
  • Fixed an issue where the expand/collapse button on the Case Panel (Panel 2) of a Case was not collapsing the panel back to its original size
  • Fixed an issue where clicking Cancel during the Change Customer flow on a Case was brought back to the Case List instead of remaining on the Case
  • Fixed an issue where the Escalated icon did not display on a Case until after a user refreshed their browser
  • Fixed an issue where clicking the Edit and/or Resolve button on the Journey Tab of a Case didn't work
  • Fixed an issue where Section and Blank Spaces on Layouts were not showing on our updated Case Management screens
  • Fixed an issue where the Location card in Panel 1 of a Case was blank if the Customer had more than one location associated to it
  • Fixed an issue where creating a Case from the Customer Card ellipses menu > Create Case or Create Work Order didn't display the Case Events or Case Details on Panel 2 of the Case until you manually refreshed your browser


Knowledge

We fixed a bug where adding a word in between curly brackets was not showing up in the external article because it was being confused for a token.


Integrations & APIs

Fixed a bug where Notes were not being added to theh Events timeline from the Phone API. Notes can now be added for the AgentAnswer, AgentHangup, and QueueExit API calls.


Messenger SDK

Fixed a bug where the mobile SDK would sometimes hang or crash on the customer rating screen.


Virtual Assistants

  • Added the new Sentiment Analysis logs to the Bots Activity Table
  • We made Bots Training more consistent in terms of memory usage and time to completion by now training in batches
  • Fixed an issue where Bot trainings were failing for large Bots ("Training Timed Out") due to a large load from the confusion matrix
  • Fixed an issue where Bots were giving entity type errors when trying to again train the pre-trained entities
  • Fixed an issue where Bots were showing the same flow name as two different options when clarifying topics in conversations


Avatar of authorAlan Finlay