Release Date: 08/02/22:

CX Manager

Communications

Fixed a bug where emails sent from the platform would sometimes display Ã‚ symbols in the email threads
Improved connection reliability of our chat, email, and SMS communication channels

Fixed a bug that allows users to view an Article via Comments without errors
Fixed a bug where a cloned Article would surface in a Knowledge search despite searching for the original; searches should now match correctly
Fixed a bug where bulk adding Products and Tags to articles would remove them from Labels; Products and Tags should now be correctly applied to Labels whenever they are added in bulk
Fixed a bug where Related Articles manually added to a Knowledge Article were not saving or previewing correctly on the Article
Fixed a bug where users were unable to remove a product associated to an Article

Fixed a bug where Users with all-numeric User IDs were unable to see and use the 'User's Name (Me)' option when assigning Cases.