Release Date: 05/10/22

CX Manager

Fixed a bug where setting a Case to Waiting, Return to Team (and not Owner User), didn't reassign the case to the Team when waking
Fixed a bug where sometimes emails sent from a Case with multiple in-line attachments were not showing up in the Communication Panel of the Case

Knowledge

Editors can now add captions to images, videos, and media in Articles
You can now export Articles to PDF and the text and tables will not get split between pages
The Events Timeline has been updated to include filters that allows the Knowledge Manager to filter to certain event types depending on their needs. Events can be turned on and off as needed.
You can now resize images by typing in pixel size rather than only drag and drop
The 'Last Updated' timestamp on Articles now reflects the last time the Article was updated. For published Articles this will reflect the last time the Article was Published. for Drafts it will show the last time the Article was edited and saved as a Draft.

Updated the authentication of our Seismic connect to ensure that connections remain consistent

Fixed a bug where users were unable to create and edit tags with the Manage Tag permission.