CX Manager

Cases

Fixed a bug where the Resolution Date/Time field on a Case in edit mode was showing the Created date/time when the data was actually blank
Fixed an issue where resolving a case in the same flow where you created the case didn't post a resolution event to the Case Event timeline
Updated our standard Merchant ID (MID) field on Customer Locations to allow alphanumeric MIDs instead of only numeric MIDs
Updated the Case Management flow to default the value for the Select Survey when an organization only has one Customer Acceptance form configured
Added an error message to Cases when a User tries to add a form to a Case via the Actions > Add Form workflow and the form has no fields configured
Fixed an issue where if the Owner User of a Case sent an inbound email to the case from their email client, they were removed as Owner User from the Case

Fixed a bug where circumflex accents were sometimes showing in the email threads in the Communication Panel of Cases
Added functionality to increase reliability of messaging workflows

Clicking the Cancel button in an article will now ask you if you wish to discard the draft that gets created after clicking Edit on a Published article or ask if you wish to save your changes if you are in a saved draft
Fixed a bug in the external Knowledge Library where the 'What's in this Article?' headers were not highlighting properly; they should now be highlighting in accordance with user click
Fixed an issue where users would periodically not be able to edit an Article after it had been published

Fixed an issue where Users were unable to access more than 25 journeys in Settings

Fixed a bug on our customer/put API to only accept full matching on the MID field and not allow partial matches.

Updated the navigation within Bots so that clicking the main section menu in the left navigation now takes you back to the main list view for that section. For example, when you are in a specific Flow and you click on Flows on the left, you will go back to the list of all Flows.
Fixed a bug where Training a Virtual Assistant failed when a Flow had a disconnected Start Node
We will begin rolling out a new set of Bot Analytics, which we will cover in a separate post

Fixed a bug where the Knowledge Activities Report failed to run for certain organizations and date ranges
Fixed a bug where the values of Form Reports were sometimes not matched to the correct header rows