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CX ManagerBotsDashboards & ReportingSettings & Admin
7 months ago

Updates & Bug Fixes

Release Date: 10/15/24: 

CX Manager

  • We fixed a bug where sometimes navigating from a Case back to the Cases list screen would show the correct View but the Cases would not be properly filtered. 
  • We fixed an issue where the Case Resolution field on the Details panel would show as "Completed" when a Case was resolved as "Unresolved".  


Virtual Assistants

We launched a beta version of our voice and chat generative AI agents. If you are interested in learning more or seeing a demo, please let us know.


Reporting & Dashboards

We fixed an issue where dashboards were not being updated on the expected timeline, leading to stale data.


Admin & Settings

  • We fixed a bug that was preventing picklist values from being deleted from custom picklist fields.
  • We fixed an issue where adding new picklist values to a custom picklist field would sometimes remove other values in the list.
  • We fixed an issue where users sometimes saw a "Seems you hit a wall" error on the Layout screen within Settings.


Avatar of authorAlan Finlay