Release Date: 10/11/22: 

Updates

We updated the Sort Order of Cases on My Work based on your feedback to make it easier to find the best Cases to work on next. 

Previously Cases were sorted by Created Date with the newest at the top. This causesd the lists to get stale quickly and also made it harder to find the Cases that haven't been touched in the longest period of time (i.e. need the most attention). Here is the new sort order:

• Active Chats - Sorted by Last Updated Date, Oldest First
• Next Unassigned - Sorted by Last Updated Date, Oldest First
• Ready to Solve - Sorted by Last Updated Date, Oldest First
• Waiting for Updates - Sorted by Last Updated Date, Oldest First
• Solved Today - Sorted by Last Updated Date, Most Recently Updated First
• Open Cases I'm Following - Sorted by Last Updated Date, Most Recently Updated First

Bug Fixes

• We fixed an issue where the Mentions tab was accidentally showing on My Work and Cases screens for users. This is a feature that we will release in the near future.
• We fixed an issue where the Case Unique ID was being incorrectly truncated in Dashboards