Release Date: 03/23/23

CX Manager

Added a toggle to the IMAP email integrations to optionally ignore the auto-generated email headers and thus allow auto-generated emails to create cases in your CXME
Added additional monitoring and alerting on IMAP email integrations to alert teams if an email integration connection fails
Reduced load times for screens that contain Customer data
Fixed a bug where custom date fields on the Location Layouts were not always displaying correctly
Fixed an issue where Automations did not always trigger when the proper criteria were reached
Updated colors throughout the application from teal to blue

Knowledge

Updated the way you select multiple Articles on Knowledge home screen. You no longer have to click the Select button to make checkboxes appear. They will always be visible as long as you have a specific Library or Label selected.
Updated the user workflow for adding Comments to an Article
Added an "Articles" header above the list of Articles when you are viewing a page in the external library that has both labels and Articles listed
Added the ability to include alt text when uploading an avatar to your external knowledge library
Fixed a bug where changing multiple Article's Access Controls with the multi-select action did not properly change Internal Articles to Public
Fixed a bug where labels containing public Articles would disappear after a User logged into the external library
Fixed a bug where error messages were being displayed when attempting to insert legitimate image files into the body of an Article
Fixed a bug where article stats were no longer updating properly

Integrations & APIs

Added extended standard field and custom field support to the Case Created and Case Updated Webhooks

Virtual Assistants

Added the ability to create a lead in Salesforce directly from the Virtual Assistant conversations. When enabled in a Flow, your Virtual Assistant can capture the user information and send it directly to Salesforce to create a new lead.

Admin & Settings

Fixed a bug on active Custom Fields that showed the Field Type field as editable even though it was not editable