Release: May 7 2026

CX Manager

Fixed a bug where CC recipients would sometimes get dropped off inbound email threads into CXME
Fixed a bug with the password reset flow in the new CXME UI so you can now reset your passwords from the new user interface

Journeys

We added the ability to archive a Journey in the journey builder. Once archived, no new customers can go into that Journey and the journey will be hidden from the main journeys list, but can be found through a filter. A Journey can be unarchived and updated if needed.
Fixed an issue where tasks would sometimes not get created when used in parallel steps in a journey
Fixed an issue where the closeout action sometimes did not properly close out a journey
Fixed an issue where the loading spinner on automation actions on the journey timeline would sometimes not go away

Fixed a bug where multi-select picklists didn't show on Forms when opened on a Case
Fixed an issue where signatures on Forms did not properly save on submission

Fixed a bug where opening a file from the article preview screen would sometimes result in a 403 on first attempt
Added an Owner field on Articles that allows you to define owners for each article for easier filtering and workflows

Added Embedded Apps to the Location screen in addition to the Case screen
Added a Calendly embedded app (full release post and documentation to come soon)
Fixed a sporadic sync issue with the jira connector
Implemented caching on our non-api connectors
Updated Zoho connector to allow creating docs and hardened core flows

Added In Progress and On Hold statuses to Tasks and you can now set the status of the task from the list or the case

We launched Journey and Task analytics to give you near real time dashboards for your Journey and Task data. This includes overall stats, detailed insights, and friction points to help optimize your workflows. We are rolling this out now so please let us know if you would like access to these dashboards.
We added to ability to add Case and Location data to your Journey and Task dashboards to bring additional insights into the your data.