OvationCXM API V3 for Service Provider Organizations
We are excited to announce the latest update to our V3 API suite. This update will allow the service providers orgs to utilize a subset of API endpoints on behalf of one or many standard organizations in their ecosystem. This feature enhances the flexibility and functionality of OvationCXM, enabling service providers to interact with customer data efficiently. Please read below for more details on this update.
The OvationCXM API has been enhanced to provide a subset of endpoints for service provider organizations. While the API was initially designed for standard organizations to interact with their data, this new functionality allows service providers to perform certain actions on behalf of a standard organization.
To take advantage of this use case, the following conditions must be met:
- The standard organization, on whose behalf the service provider is acting, must be the rightful owner of the customer data being accessed.
- An ecosystem relationship between the service provider organization and the standard organization must be defined within CXMEngine.
New HTTP Header: X-Boomtown-OBO
To utilize the subset API endpoints, service provider organizations are required to include an additional HTTP header in their API calls. The header,
X-Boomtown-OBO, should contain the unique ID of the standard organization on whose behalf the API calls are being made. This ensures proper authorization and linkage between the service provider and the associated standard organization.
Please note that the availability of specific endpoints and their functionalities may vary based on the subset API access granted to service provider organizations.
We believe that this feature enhancement will greatly benefit service providers by enabling them to offer more comprehensive and efficient services to their customers. It strengthens the collaboration between service providers and standard organizations, fostering a seamless customer experience.
For more information on how to implement and utilize the subset API access for service providers, please refer to the updated API documentation and guidelines provided by OvationCXM.
If you have any questions or require further assistance, please don't hesitate to reach out to our support team.
The OvationCXM Team