We are excited to announce the launch of our new email integration designed to streamline your communication with customers, vendors, and partners. This update brings several new features to enhance your email experience:

Cleaner Outbound From Addresses: You can now send email from your direct email addresses and customers can reply to your email address rather than the legacy comm.id.domain.com email addresses. This will create a more personal and familiar experience for your customers.

Multiple Email Addresses - You can now integrate as many unique email addresses as you want. Rather than only having one email From address and custom domain for your entire organization, you can now have as many as you would like and switch between them as you need.

Select Your From Address - You can now choose what you want the From email address to be for each email that you send. You can even switch between email addresses on the same conversation thread as the case changes ownership. 

Team Default From Addresses: Each team can set a default email address that best suits their needs, ensuring consistent communication. This email address will be used when a new email conversation thread is created and that team is the Owner Team of the case.

Personal Email Addresses: You can now authenticate personal email addresses so that users can send emails from their personal accounts without automatically creating a case for every newly received email.

Use Your Own Email Infrastructure: You will now be able to send emails directly from your own email servers, rather than through an OvationCXM email server. This can enhance your email deliverability for emails that on your own domain.

We are aiming to release these updates November 4th, 2026. We hope that these improvements will make your email communication more efficient and flexible. Thank you for your continued support and feedback.