As part of our commitment to delivering a secure and efficient platform, we constantly review and update our offerings. With this in mind, we have decided to deprecate certain APIs within the OvationCXM platform.

Effective from September 1, 2023, the following APIs will be deprecated:

1. /api/v3/customers/password_reset
2. /api/v3/customers/users/sso/{user_id}
3. /api/v3/customers/sms_invite
4. /api/v3/org/users/sso/{user_id}
5. /api/v3/reports/technicians
6. /api/v3/reports/org
7. /api/v3/reports/kpi_issues_by_geography
8. /api/v3/reports/kpi_average_time_to_scheduled
9. /api/v3/reports/kpi_parner_owned_issues
10. /api/v3/reports/kpi_time_onsite_by_location
11. /api/v3/reports/kpi_issues_by_location
12. /api/v3/reports/kpi_active_support_minutes
13. /api/v3/reports/kpi_issues_time_to_completion
14. /api/v3/reports/kpi_issues_remote_vs_onsite
15. /api/v3/reports/kpi_issues_by_category
16. /api/v3/reports/kpi_issues_over_time
17. /api/v3/reports/kpi_open_issues
18. /api/v3/reports/kpi_issues_by_age
    

    
    

Please note that once these APIs are deprecated, we will no longer provide technical support or further updates for them. If you are not using any of the above-mentioned APIs, you can safely ignore this message. Otherwise, it is essential to update your integrations and applications to leverage the latest versions and functionalities available within OvationCXM.

To facilitate a smooth transition, we recommend taking the following actions:

1. Update your integrations: Identify all instances where the deprecated APIs are being used and update them to utilize the recommended alternatives. Our documentation and developer resources will be updated to guide you through this process.
2. Test and validate: After making the necessary changes, thoroughly test and validate your integrations and applications to ensure they function as expected with the new APIs. This step is crucial to maintain seamless operation and avoid any disruptions to your workflows.
3. Reach out for assistance: If you encounter any challenges during the migration process or have questions regarding the updated APIs, our support team is ready to assist you. Feel free to contact us through our support channels, and we will be glad to help you.

We understand that these changes may require some effort on your part, but we believe they will contribute to a more robust and streamlined experience within OvationCXM. By deprecating these APIs, we can focus our resources on enhancing other areas of our product to better serve your needs.

Thank you for your understanding and cooperation as we continue to improve OvationCXM. We are confident that the updated APIs will provide you with a more efficient and secure platform. If you have any questions or concerns, please don't hesitate to reach out to us.