Migration Date: 11/16/24

We have scheduled an upcoming data center migration that will greatly enhance reliability and performance of our services. This migration is scheduled for 11/16/24 starting at 17:00 PST and will take approximately six hours to complete, during which time our application will be running out of our alternate data center. This represents a significant step forward in our commitment to providing you with a high-quality experience.

What’s Changing?

We are moving our Phoenix, Arizona data center operations to a new provider with a much stronger track record in enterprise-class data center services. This migration will not only optimize our infrastructure but also allow us to take advantage of the latest technological advancements in data management and pave the way for active-active application hosting across all of our data centers.

As part of this change, we are also upgrading the reliability of the direct data connection between our data centers, which has been the cause of most of the stability issues over the past several months.

Why This Matters to You

• Increased Reliability: With enhanced failover capabilities and a more robust infrastructure, we are positioning ourselves to minimize downtime and ensure a seamless experience for our users. Following this migration we will be working towards an active-active data center configuration to increase capacity, performance, and system availability. 
• Improved Performance: Migration to a new data center is the first step toward greatly increasing physical proximity between our data centers which will lead to faster backup times and improved performance for our core applications.

Low Risk, High Value

We understand that changes to our infrastructure can raise concerns. We want to assure you that this migration has been meticulously planned to minimize disruption. Our team has implemented comprehensive testing and a phased rollout to ensure that the transition is smooth and seamless. We expect the migration to be low risk, with no expected downtime for your services.

In preparation for this migration, we have already migrated our application to run out of our alternate data center in Cleveland, Ohio, where it will remain through this migration and until we have certified the new Phoenix, Arizona data center as 100% operational.

What to Expect

During the migration, you will continue to have access to your data and services as usual. We will keep the status page updated throughout the process to provide updates on our progress. Additionally, our support team will be available to address any questions or concerns you may have.

We believe that this migration will provide you with a significantly enhanced experience and we are committed to ensuring that it meets your needs. Thank you for your continued trust in us.